RETURN POLICY
You have 30 days after receiving your items to start a return. To get things moving, you’ll need to go through our online returns portal—this is the only way we can process your request.
What You’ll Need to Log In
When you access the portal, have these three details ready:
- Your order number, including the # symbol
- The zip code for the delivery address
- Your full name, exactly as it appeared on the shipping label
Getting Your Label
Once you’ve entered your information, the portal will generate a return label for you. You’ll need to print this out—it’s an essential part of the package. Along with the label, make sure you include the completed return form that the portal provides. Wrap everything securely, then attach the label to the outside of the parcel so it’s clearly visible.
Sending It Back
With the parcel ready, drop it off at your local depot. You’ll be responsible for covering the postage fee at that point. We’ll keep an eye on the tracking, and as soon as we see normal logistics movement, we’ll issue your refund. It’s that straightforward.